Over 500 users process claims, record client's calls and/or comlplaints, perform underwriting processes and handle communication with clients and advisers, using FINEOS as the Front Office system to the AS/400 Insure/90 and the CSC Life/400 Back Office registry systems.
- CommInsure, Commonwealth Bank
In the years 1995 to 2009, a number of London boroughs Councils were using the (USA designed) ViewStar workflow system for their Housing Benefits and Council Tax processes. These systems were commissioned by Electronic Data Systems (EDS) UK and were maintained by EDS until 1999.
On average, 5,000 documents were daily scanned in, by two Kodak scanners and more than 100 users accessed the ViewStar applications in order to process and respond to client's enquiries.
The ViewStar workflow was customized using graphic workflow maps, built and compiled with a Process Architect application. Further features as well as Windows graphic user interface were added-on using the ViewStar Script; a development language that had at its core a LISP interpreter / compiler that was further enhanced to incorporate Object Orientated concepts.
London, Leeds, Halifax, Reading
- Halifax Bank
Paperless banking workflow
- Wandsworth London
MIR for System Admin.
- Brent London
- HBOS plc (Bank of Scotland)
Sydney, Melbourne, Perth
Shell Oil (Melbourne) used the ViewStar workflow in their Card Services department.
- Shell Oil
- Barclays Global Investors
Washington DC, Dallas, Austin TX
- Workflow Systems
The proposed workflow system targeted at Loan Processing, Loan Origination and Servicing, at Brazos (Austin and Waco - Texas), a company dealing yearly with 3 billion US$ of students state and federal loans. Once a loan is approved, funds are issued to schools / universities, or to the private borrower. The loan is then "fully funded" and is usually sold to a Servicing Company. Automation of the "Loan Origination", "Credit Review", "Final Review" and "Archive" had to be automated by ths workflow system. Throughout the workflow phases, various types of documents like Word documents, Excel spreadsheets, Text files (result of Inquiry screen scrape, cut and paste), or details of telephone call discussions were to be added, as they occur, to the respective folder. Students loans workflow
- Tenet Healthcare Corporation (Dallaz, TX)
- iDoxSolutions (Bethesda, Maryland)
Documents Management SpyView
- Magellan Software
- CSA Australasia
- Input Software (Cornerstone)