Insurance Workflow
2008
Over 500 users process claims, record client's calls and/or comlplaints, perform underwriting processes and handle communication with clients and advisers, using FINEOS as the Front Office system to the AS/400 Insure/90 and the CSC Life/400 Back Office registry systems.
Australia (Sydney)
- CommInsure, Commonwealth Bank
FINEOS
1995 - 2007
In the years 1995 to 2009, a number of London boroughs Councils were using the (USA designed) ViewStar workflow system for their Housing Benefits and Council Tax processes. These systems were commissioned by Electronic Data Systems (EDS) UK and were maintained by EDS until 1999.
On average, 5,000 documents were daily scanned in, by two Kodak scanners and more than 100 users accessed the ViewStar applications in order to process and respond to client's enquiries.
All documents were archived to magneto-optical cartidges stored in HP Surestore jukebox. Driven by its robotics mechanism, imaged documents were displayed on the user's screen, on demand, within seconds.
The ViewStar workflow was customized using graphic workflow maps, built and compiled with a Process Architect application. Further features as well as Windows graphic user interface were added-on using the ViewStar Script; a development language that had at its core a LISP interpreter / compiler that was further enhanced to incorporate Object Orientated concepts.
IBM's Tivoli was Halifax’s choice for Enterprise Management Software. The Tivoli software can, among others, remotely monitor systems, deliver software, schedule and activate tasks, compile data, etc.
This integration project attempted to resolve and define those areas of the ViewStar product that can be integrated with the Tivoli management solution, and to provide a mechanism for that integration.
The challenge was to provide Tivoli access to ViewStar resource information, without a detrimental affect on the routine operation of the Business Centres production.
U.K.
London, Leeds, Halifax, Reading
London, Leeds, Halifax, Reading
- Halifax Bank
Paperless banking workflow
- Wandsworth London
Workload distribution
Management Reporting
MIR for System Admin.
Management Reporting
- Brent London
Workflow audit
Workflow recommendations
Admin support
- HBOS plc (Bank of Scotland)
Australia
Sydney, Melbourne, Perth
Sydney, Melbourne, Perth
Shell Oil (Melbourne) used the ViewStar workflow in their Card Services department.
- Tandem
- Shell Oil
- BZW
- Barclays Global Investors
- BankWest
U.S.A
Washington DC, Dallas, Austin TX
Washington DC, Dallas, Austin TX
- Workflow Systems
- Brazos
The proposed workflow system targeted at Loan Processing, Loan Origination and Servicing, at Brazos (Austin and Waco - Texas), a company dealing yearly with 3 billion US$ of students state and federal loans. Once a loan is approved, funds are issued to schools / universities, or to the private borrower. The loan is then "fully funded" and is usually sold to a Servicing Company. Automation of the "Loan Origination", "Credit Review", "Final Review" and "Archive" had to be automated by ths workflow system. Throughout the workflow phases, various types of documents like Word documents, Excel spreadsheets, Text files (result of Inquiry screen scrape, cut and paste), or details of telephone call discussions were to be added, as they occur, to the respective folder. Students loans workflow
- Tenet Healthcare Corporation (Dallaz, TX)
- iDoxSolutions (Bethesda, Maryland)
Documents Management SpyView
1999
- Magellan Software
Documents Capture
1998
- CSA Australasia
InputAccel
- Input Software (Cornerstone)
- RAF