Brent Borough Local Authority - London, England
Brent Revenue and Benefits also used a ViewStar 5.1 workflow that was originally
installed and run by EDS.
were the main windows applications of this workflow system.
This system required enhancements, especially for more detailed management
reporting and information auditing.
Wandsworth Borough Local Authority - London, England
[1999 - 2007]
Automated the information transfer from the Department of Social Security (DSS)
to the Council's workflow, using DDE technology. The software seamlessly translated
the Mainframe generated flat file into Microsoft Word documents, containing records
received from the DSS. These were auto-imported, indexed and matched to the appropriate
folders within the workflow system.
Designed and developed an interpretive
Management Information Reporting (MIR)
tool that was configurable by System Administrators,
according to management's requests and was utilised by various levels of management
throughout the Council. All reports generated by this software could be exported
to Microsoft Excel, for further statistical analysis and graphical presentation.
Implemented an automated reminder letters generator for Housing Benefits claims.
On many occasions new claims were submitted without the inclusion of the full set
of required documentation and/or information. Government regulations implied that
reminder letters were to be sent to such applicants. Where appropriate information
was not returned within 14 days, Council would cancel such applications and remove
them from the workflow.
1999 - 2007