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since 1973


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Defects are not so much a technological problem as a sociological problem.

It's the system for building systems that we should be correcting.

The only unforgivable failure is the failure to learn from past failure.

Tom DeMarco: "Controlling Software Projects - Management Measurement & Estimation"



The lamp of experience... I know of no way of judging the future but by the past.

Patrick Henry


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SHANIT - Consulting, Design, Workflow, Development

PROCESS ARCHITECT MAP - BRAZOS LOANS OPERATIONS WORKFLOW



Brazos Map General

Brazos Austin (TX) - General Operations Map - by "SHANIT"

Brazos Austin operates five main departments:
Students Loans Origination, Private Loans, Loans Servicing, Monetary Processing and Loans Sales.
Loan Origination for Students or Private Loans are at the forefront of the Loans' Processing cycle. This is where applications for loans are received, reviewed and processed, through interaction with either BOSS or AFSA's Database systems.

Once a loan is approved, funds are issued to schools / universities, or to the private borrower. The loan is then "fully funded" and is usually sold to a Servicing Company. Some of the loans are sold "internally" and are serviced by Brazos. When a loan is sold the folder containing all relevant documents is sent to the Servicing Company that buys it. The Loan Servicing Department responds to inquiries in form of phone calls, emails, letters, faxes, pertaining to funded loans. This is where fast access to archived documents is much needed, especially so on telephonic inquiries.
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